The presence of the customer and tech support that a cloud hosting company offers can tell you a lot for the services that they offer as well. When you can use only e-mails or tickets, you have most probably discovered a reseller and not the actual web hosting provider. If this is the case, you'll probably have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may need to contact the real hosting company for further help. When the supplier offers you several ways of communication with short response time that are available anytime, they are almost certainly the top provider, not only a reseller. So you'll benefit from well-timed assistance and quality support because they will have direct access to the servers where your account is. No matter what the problem - technical or sales, it's always much better to be able to get hold of your website hosting company directly using your favourite way of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance promptly, so our cloud hosting services feature 24/7 tech support as well as various means of contact. In case you don't have an account yet, you can easily call us or take advantage of our live chat and chat with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up getting a service that you cannot use effectively. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it needs additional analysis. Unlike the majority of suppliers out there, we respond to all the tickets within an hour, so you will not need to wait for an entire day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We're aware how important it is to get prompt help, especially when your web site is not running as it should be for whatever reason. Our semi-dedicated hosting plans feature 24/7 customer and technical support, so in case anything happens, you're able to use several ways to contact us - phone line with several local numbers around the world, live chat, emails and tickets. The first two options are for pre-sales, billing and common matters, so that in case you do not have an account yet, for example, you are able to receive additional details about our solutions, or we will assist you with simpler technical problems. The second two methods are for strictly technical matters or anything that's more time-consuming due to the fact that it is quicker to follow the correspondence between you and our tech support team. The warranted maximum reply time for them is only one hour, the actual one - 15-20 min, so you will not need to wait for a whole day so as to receive support like you may have to do with other service providers.

24/7 Customer Support in VPS Servers

Each VPS server plan that we provide comes with 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to contact us anytime, even weekends and holidays. For your convenience, we supply different methods of communication - phone support with a couple of local numbers globally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical issues since it'll be much easier to track what's going on. The maximum warranted response time for all email messages and tickets is one hour, however it hardly ever takes that long to receive support. In case you obtain the Managed Services upgrade that we offer, our admins will also assist you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

If you buy a dedicated server through us, you will be able to get in touch with us at any time using various channels and the max time that you'll need to wait for a reply is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything related to the applications which are pre-installed on the server. To get in touch with us about a technical issue, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. In case you have any common questions or you'd like to know more about our services before you order, you may also take advantage of our live chat or you could call one of the local phone numbers that we have in different countries around the world. In the event that you'd like to receive assistance with third-party software that you are unable to deploy or operate efficiently, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.