There are a number of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you pick is a ticketing system. It’s the least complicated method of correspondence for a variety of reasons. If no client service team representative is available at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always hit home. Furthermore, you can copy/paste extensive bits of info without worrying about typographical mistakes, and in case a particular issue needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in the very same place, so each party can always see the comments provided by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are often separate from the hosting platform, which suggests that if you have to supply info or to adhere to guidelines, you’ll have to use at least 2 separate admin interfaces and this number may increase in case you wish to administer a couple of domain names. Furthermore, many hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you are browsing through your files or tweaking different account settings. The ticketing system is being closely monitored 24/7 by our help desk staff representatives and the ticket response time is no more than sixty minutes, but it rarely takes more than twenty minutes to get support. In contrast with other hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info concerning any technical or billing issue. In addition, you can read a selection of help articles, which will help you tackle the most commonly experienced obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more convenient to manage everything from one location, which is why we have implemented a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each single semi-dedicated server plan. This will permit you to manage the correspondence with our tech support team together with your semi-dedicated server account, which suggests that you will not need to memorize one more sign-on name for another system. You will be able to send a new ticket or to check the status of an old one with less than several clicks whilst you are browsing the files within your semi-dedicated account. Moreover, you can search through older tickets using an intelligent search option or take a look at applicable FAQ articles, which provide solutions to commonly encountered predicaments. The integrated trouble ticket system is strictly monitored 24x7 with the maximum ticket response time being just 60 minutes, so there will always be somebody to help you.