Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you are browsing through your files or tweaking different account settings. The ticketing system is being closely monitored 24/7 by our help desk staff representatives and the ticket response time is no more than sixty minutes, but it rarely takes more than twenty minutes to get support. In contrast with other hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info concerning any technical or billing issue. In addition, you can read a selection of help articles, which will help you tackle the most commonly experienced obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything from one location, which is why we have implemented a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each single semi-dedicated server plan. This will permit you to manage the correspondence with our tech support team together with your semi-dedicated server account, which suggests that you will not need to memorize one more sign-on name for another system. You will be able to send a new ticket or to check the status of an old one with less than several clicks whilst you are browsing the files within your semi-dedicated account. Moreover, you can search through older tickets using an intelligent search option or take a look at applicable FAQ articles, which provide solutions to commonly encountered predicaments. The integrated trouble ticket system is strictly monitored 24x7 with the maximum ticket response time being just 60 minutes, so there will always be somebody to help you.