A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It is a very efficient method to receive some info about the web hosting services or have some issue resolved because you're talking to a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the lower chance of mistakes any time you exchange information like usernames or domain names, the quicker response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you can do something else while the representative investigates the issue in question. Furthermore, you are able to join a live chat room from any kind of computer which is connected to the Internet, avoiding the phone costs that you'll have to pay if you're calling to another country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a number of issues are quickly resolved if you speak with a live person, we offer a live chat service for all of our prospective and existing customers. Our chat is accessible every single day and our support agents will help you with a variety of questions and situations. If you aren't our client yet, you can find out more about our cloud hosting plans and the hosting environment in general to make sure that your websites will function properly on our servers. If you already have an account and you've got some questions or you experience any kind of troubles with some of our services, you will be able to join us on our live chat and we can supply you with the needed information or help you troubleshoot the problem. You will have to open a trouble ticket for specific issues which require more time or the expertise of a system administrator, but for a lot of common problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, so if you have any questions for our semi-dedicated hosting plans, you are able to get in touch with our customer care team at any time no matter if you have already acquired your account or not. In general, the chat service is intended for pre-sales, billing and basic questions and difficulties, but we are able to help you with quite a few technical questions as well. We can help you pick the optimal plan for your websites if you don't have an account yet, we can respond to all of the billing questions or issues you may have or we can help you with setting up your new email address on your personal computer or smart phone - all of this will be done promptly as our live chat service is available all day long, every single day. Every time you want help, you'll be able to talk with an agent and save considerable time.