If you ever face a problem with your website and are incapable of coping with it, ask the respective hosting company’s help desk support team to assist you to get the site back online. A fast resolution would be the most optimal scenario, but a lot of companies answer within 24 hours and even more, all the more so if you are working with a reseller. Even if the problem can be easily sorted out, your site may not function correctly or may not be accessible at all for an extended time interval, so you may lose prospective clients since it’s very unlikely that anybody would ever return to a site that is inoperational. With that said, you should make sure not only that you can get in touch with your web hosting provider, but also that they can reply and assist you in a well-timed manner. If a software application update does not go as planned or if you delete something incidentally, for example, the website should be restored quickly so as to prevent prolonged downtime.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any helpdesk ticket that you post or any e-mail that you send is just 1 hour, even if you contact us on weekends and public holidays. Whatever the nature of your issue or inquiry might be, we’ll lend you a helping hand right away and will give you the necessary info to solve any problem with your websites. The real response time commonly doesn’t exceed 15-20 minutes, so you can just forget about waiting for hours and hours to get a problem solved or even worse – waiting one whole day only to receive an answer that more information is necessary whilst nothing is resolved. We will assist you in an instant solely because we realize just how precious time can be in the dynamic electronic realm. The 60-minute reply time guarantee applies to any billing or technical inquiry that you might have concerning our cloud plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take full advantage of our incredibly fast support service. You will obtain a reply to any ticket opened through the hosting Control Panel or email sent to our technical and customer support staff in no more than an hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes significantly less time to examine and solve a problem. We’ll provide you with more info if the solution entails something that needs to be done on your end. If you get in touch with us during weekends or national holidays, the response time will be absolutely the same and because of the fact that our support staff will be at your service 24 hours a day, 7 days a week, you will get prompt assistance for any billing, general or technical issue regardless of what time it is.