Phone Support in Cloud Hosting
If you decide to use one of our cloud plans, you will be able to talk with our support team over the telephone for 14 hours per day. We will assist you in choosing the most suitable plan for your web sites as we believe that it is better to discuss these issues with a live person. In case you already own an account, we're able to assist you with all of your sales/billing questions and / or general issues, even with some tech situations that do not need a lot of time or escalation to a system administrator since it will be better to open a ticket for time-consuming troubles in order to have the communication in a single place. We have phone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we offer feature real-time phone support for 14 hours a day. In case you are unsure which package is suitable for your sites, you would like to learn more about a package's specifications or you need any other info on our services, you're able to call any of the local telephone numbers that we have in the United States, the United Kingdom and Australia and our support agents will assist you. In case you already own an account, you will be able to get in touch with us about sales and general matters, although we're often able to help with a large number of technical issues as well. For strictly tech difficulties you will have to employ our built-in ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option if your trouble can take additional time to be taken care of or it needs to be escalated to our system administrators.