Client Support Channels
A One–Hour Response Guarantee
All your support requests will be dealt with in no more than one hour after the ticket or email was submitted. If your issue requires additional assistance from a sysadmin, we will direct the ticket or the e–mail to the person in charge, without delay and will leave a note to inform you that more time will be required for reaching a solution. And if you make use of our Managed Services package, all of the server administration services included there will be completed whenever you like.
A Top–Quality Client Care Service
Our tech support team will be available to you 24/7/365 should you require assistance working with our Site Control Panel or with any of the apps that we pre–install for you on the dedicated hosting server. Furthermore if you require assistance handling all the ordinary administration tasks on your dedicated server, you can take a glance at our Managed Services package, that includes backup hard disk drive storage space, weekly Operating System updates, software installation and troubleshooting services, server monitoring and restarting services, etc.
A User–Friendly Help Area
Each dedicated web hosting plan is equipped with our cost–free Site Control Panel, which boasts a comprehensive knowledgebase and a set of how–to video tutorials. Whenever you need assistance working with the Site Control Panel, just push the Help or Videos buttons located in the top right corner.