Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Answer Warranty

  • Our team of techs will do their best to answer to your support demands in up to 1 hour. If, however, the trouble you have stumbled upon demands the help of the Administrators’ =Team,= we will forward the ticket to the administrator in charge and will post a note to notify you.

  • Top quality support service

  • Expert Technical Assistance Service

  • Our client assistance team will be on shift for you day and night to to respond to all help demand tickets that you send to us. We offer tech help for all the software applications that are pre–configured on your web server. These include our custom built Site Control Panel, the preferred OS plus the server management panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • A thorough and regularly updated articles base is incorporated into our custom–built Site Control Panel. It provides quick tips on how to execute all the common site supervision tasks. The Help area gives you exhaustive how–to article tutorials and step–by–step video lessons. You can reach the Help section by hitting the Help or Video buttons in the upper right corner of each Control Panel section.